Booksellers

Bookseller Ordering Information
If you have any questions regarding terms of sale please contact your sales representative. If you do not know the sales representative assigned to your account, contact customer service via email: ecustomerservice@randomhouse.com.

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Retail Terms of Sale
Includes imprint listing, ordering information, base discounts, RDC discounts, carton quantity ordering requirements, and returns policies.
DOWNLOAD PDF HERE

Retail COOP Update
Includes information on percentages for pool calculation, indirect sales options, growth plan, title merchandising, newsletter allowances, and where to send claims.
DOWNLOAD PDF HERE

Retail Returns Guidelines
In an effort to process your returns as efficiently and accurately as possible we have developed these guidelines and recommendations.
DOWNLOAD PDF HERE

eBook Terms of Sale (US & Canada)
Please contact your Random House sales representative for electronic title terms of sale.

eBook Terms of Sale for Libraries and Institutional Lending Wholesalers
Includes information about discounts, sales policies, order fulfillment, and security for eBooks for Libraries and Institutional Lending Wholesalers.
DOWNLOAD PDF HERE

Digital Audiobook Terms of Sale for Full-Line Retailers
Includes information about discounts, sales policies, order fulfillment, and security for downloadable audiobooks for full-line resellers (retailers or aggregators) selling a minimum of 90% of all available Random House downloadable audiobooks at all times.
DOWNLOAD PDF HERE

Digital Audiobook Terms of Sale for Specialty Retailers
Includes information about discounts, sales policies, order fulfillment, and security for downloadable audiobooks for specialty retailers selling less than 90% of all available Random House downloadable audiobooks at any time.
DOWNLOAD PDF HERE

Digital Audiobook Terms of Sale for Libraries and Institutional Lending Wholesalers
Includes information about discounts, sales policies, order fulfillment, and security for downloadable audiobooks for Libraries and Institutional Lending Wholesalers.
DOWNLOAD PDF HERE

Distributor Terms of Sale
Includes imprint listing, ordering information, base discounts, mass market incentives, carton quantity ordering requirements, and returns policies.
DOWNLOAD PDF HERE

Distributor Returns Guidelines
In an effort to process your returns as efficiently and accurately as possible we have developed these guidelines and recommendations.
DOWNLOAD PDF HERE

Discount Codes
Includes information about Random House, Inc., Discount Codes, how they are formatted in our 832 and ONIX title feeds, and a matrix file that can be used to map the codes to our published terms of sale.
Please click here for details and download instructions.

Distributor Efficiency Program and Freedom Incentive Plan
Includes parameters for the plans, the definition of the business blend, the grid for the returns efficiency component, and the grid for the payment efficiency component.
DOWNLOAD PDF HERE (NEW - 2012)
DOWNLOAD PDF HERE (2011)

Distributor Marketing Programs
Please contact your rep for details on programs that may be available.

Mass Market Warehouse Policy
Lists criteria for additonal RDC discount including carton quantity, inventory level, and advance ship notices.
DOWNLOAD PDF HERE

Random House Publisher Services (formerly 3PD) Retail Terms of Sale
Includes client listing, ordering information, base discounts, RDC discounts, carton quantity ordering requirements, and returns policies.
DOWNLOAD PDF HERE

Random House Publisher Services (formerly 3PD) Distributor Terms of Sale
Includes client listing, ordering information, base discounts, mass market incentives, carton quantity ordering requirements, and returns policies.
DOWNLOAD PDF HERE

Random House Publisher Services (formerly 3PD) eBook Terms of Sale (US & Canada)
Includes information about discounts, sales policies, order fulfillment, and security for eBooks published by RHPS clients for retailers and wholesalers in the United States and Canada.
DOWNLOAD PDF HERE