Publisher Services
Publisher Services > Core Services
Fullfillment Services
Random House Publisher Services has two distribution centers. Our facility in Westminster, MD. is a 1.2 million square foot space that also includes all customer service, accounts payable & receivable, telephone sales and a state of the art data center. Our facility in Crawfordsville, IN is a 650,000 square foot space that also processes all North American returns.
On-going investments in integrated technologies such as MARC, SAP and IRISTA ensure top-level efficiency across all aspects of fulfillment operations resulting in:
- 33 million order lines each year with over 99% picking accuracy
- Shipments to over 15,000 locations at least once a week
- Over 1 million units shipped each day
- Quick turnaround time between order receipt and freight out for majority of orders
With the largest and most efficient distribution platform, our capacity and capabilities are unrivaled in the industry.
- Over 1.8 million total square feet
- 150,000 pallet positions
- 50,000+ picking locations
- Storage for 190 million units
Capabilities within Fulfillment Services include:
- Warehousing
- Customer Service
- Order Fulfillment
- Special Handling
- Shipping
- Returns Processing
- Billing/Collections
- Customer Credit Management
- Sales Reporting
- Inventory Control
- Web-Access to Sales & Inventory Information
Sales Services
Clients who choose to have RHPS handle trade sales reap the benefit of being sold by the largest, and most esteemed sales force in the industry. This translates into their books penetrating more channels and being presented to buyers earlier. Our sales team is organized by channel: book chains, independent booksellers, wholesalers, mass merchandisers, warehouse clubs, special markets and international. Nearly all of our clients experience marked increases in both frontlist and backlist sales, while improving efficiency and return rates.
Sales Support
One key RHPS differentiator is the sales support team. We've established a structure that keeps our publisher clients' sales within the greater RH Sales organization, while maintaining dedicated resources that ensure proper focus. We feel it's critical to integrate the sales efforts of our internal (RH) and external (client) imprints to ensure effective communication and a targeted account strategy.
Our sales support team's sole mission is to provide the day-to-day management and liaison between the client publisher and the sales organization. This group is managed by a veteran industry executive with a team of experienced sales management professionals.
Additional Services
We are also able to provide a number of added value business solutions that are priced separately, some of which include:
Production Services, Digital Content Services, and Direct-to-Consumer Sales.
