Publisher Services
About RH Publisher Services
Random House Publisher Services (RHPS) is committed to providing the highest level of sales and distribution services to independent publishers of all sizes. RHPS provides clients with unparalleled access to information, new technologies, the industry-leading supply chain, and the benefits and reach of the Random House sales force.
The RHPS Difference
What distinguishes Random House Publisher Services from the competition are our state-of-the-art facilities, unrivaled expertise, and cutting edge technologies made available to client publishers. We provide a rare combination of large-scale efficiency and attention to detail that is critical in successfully navigating today’s increasingly complex marketplace. Our services allow clients to significantly improve their business through minimizing fixed operating costs and capital expenditures. Our goal is to allow our clients to focus on what they do best: publish books.
As an experienced book distributor, we fulfill the unique business needs of each publisher by offering flexibility, timely feedback, and exceptional customer service. We are eager to share our extensive resources with clients in a concerted effort to foster sales growth while maximizing efficiency through each part of the supply chain. Our clients are our partners and can expect the highest standard of service and benefits from the strong relationships Random House has with its vendors and customers.
Key benefits of working with RHPS:
- Core services consist of superior customer service, customer credit, order fulfillment, warehousing, special handling, shipping, billing and collection, inventory control, returns processing, sales, and an extensive array of web tools and reporting.
- We offer clients comprehensive eBook solutions from conversions to sales and distribution to merchandising.
- Random House has the most experienced sales team in book publishing. Additionally, RHPS offers clients a dedicated national account sales team responsible for selling our clients’ titles.
- Our reach to special markets includes more than 25 seasoned in-house representatives.
- With the largest, most advanced warehousing in the industry, our superior supply chain gets books where they need to be when they need to be there.
- Web-based information reporting provides detailed, real-time data in an intuitive and easy-to-use application. The online reporting tools offer an enormously rich source of information, allowing clients 360-degree visibility into sales history, inventory, rate-of-movement, and point-of-sale information for many retailers.
- Each client is assigned two Account Managers responsible for all aspects of day-to-day sales and operations. While the Account Managers are the primary contacts, clients also regularly interact with various Random House departments and maintain an ongoing relationship with the RHPS management team.
- Additional available services include direct-to-consumer sales, print purchasing and production, online marketing, and display and catalog design and production.
Recent praise for RHPS
“Melville House got more than we bargained for when we switched to RHPS…Thanks to the smart sales team and amazingly efficient warehouse, returns fell dramatically, too. But the bonus was the quality of attention from the RHPS team, which has treated us not only as if we were one of their own imprints, but as if they had a stake in the company. Their around-the-clock attention, relentless and innovative hard work, and whip-smart advice has been priceless and regularly reminds us how exciting making books can be.”
–Dennis Johnson, Publisher, Melville House Publishing
“In a challenging market where every sale counts and supply chain efficiencies make the difference between success and failure, you want to be with these guys. Collaborative, professional and supportive.”
–Doug Pocock, EVP and Managing Director, Egmont USA
“We’re delighted with our move to RHPS. Their professionalism, efficiency, and speed to market are extraordinary, and we’ve found them to be dedicated and enthusiastic in their representation of our books.”
–Helene Atwan, Director, Beacon Press
“We have been with Random House Publisher Services for five years now and the relationship only gets stronger. They are the only group that I’m aware of that hosts joint Client Summit meetings to keep their publishers abreast of industry trends and initiatives and to give us a voice.”
–Nina Hoffman, President, National Geographic Book Group
